Last updated: 9/1/2026
Infection Control Online wants you to be satisfied with your purchase. Because our course is a digital product that grants continuing education (CE) credit and an instant certificate of completion, the following terms apply to all enrollments.
14-Day Satisfaction Guarantee
You may request a full refund within 14 days of your purchase date, provided that you have not yet:
- passed the final quiz, or
- claimed, generated, viewed, or downloaded your certificate of completion.
If both conditions are met, we will refund 100% of your purchase price to your original payment method.
No Refunds After Certificate Issuance
Once you have passed the final quiz and your certificate of completion has been generated, the CE credit has been earned and delivered. For this reason, no refund can be issued after a certificate has been generated, and no refund is available for requests made more than 14 days after purchase, regardless of course progress.
Technical Issues
If a technical problem on our end prevents you from accessing or completing the course, please contact us right away. We review these situations individually and may extend the refund window, restore access, or issue a replacement.
Duplicate or Accidental Purchases
If you were charged twice for the same enrollment or purchased in error, contact us within 7 days and we will refund the duplicate charge.
Membership Renewals
Access is sold as an annual membership. If your enrollment renews automatically, refund requests for a renewal charge must be made within 14 days of the renewal date and are subject to the same certificate condition above. You may cancel future renewals at any time from your account or by contacting us.
How to Request a Refund
To request a refund or exchange, contact us through our Contact page with your name and order details. Refunds are processed to the original payment method and may take several business days to appear.